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How to hide Cash on Delivery for fraud customers

Introduction

This guide will walk you through the steps to hide the Cash on Delivery (COD) payment option for specific customers based on their tags in your Shopify store. By the end of this guide, you'll be able to configure your store to restrict COD for customers marked with a custom tag, such as NoCOD.

For a visual walkthrough, check out the video tutorial below.

Video Tutorial​

For a step-by-step visual guide, watch our video tutorial below:

Step-by-Step Instructions​

Step 1: Install the Advanced Cash on Delivery App​

Head to the Shopify App Store and install the Advanced Cash on Delivery app.

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Step 2: Open the Advanced Cash on Delivery App​

  1. Navigate to Apps in your Shopify admin dashboard.
  2. Select Advanced Cash on Delivery to open it.

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Step 3: Access COD Limitation Settings​

Once the app is installed, click on the Limit COD Based on Customer Configure button.

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Step 4: Select Payment Method​

From the Payment Method dropdown, select your Cash on Delivery (COD) payment method.

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Step 5: (Optional) Toggle COD Fee​

If you've already added a fee for COD, toggle the button to enable it.

Add your Cash on Delivery shipping method to ensure compatibility with the app settings.

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Step 6: Save Your Changes​

Once all settings are configured, click on the Save button to apply your changes.

Step 7: Enable the Customer Tag Setting​

Click on the Customer Tag option and change the status to Enabled.

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Step 8: Configure Customer Tag Matching​

From the Match Type dropdown, select Hide COD for the Customer with Tag.

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Step 9: Add Customer Tag Name​

Enter the desired Customer Tag Name (e.g., NoCOD) in the field and click on Save Changes.

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Step 10: Add Customer Tag to Profiles​

Go to the Customers section in your Shopify admin.

  • Add the customer you want to restrict COD for.
  • Edit their details and add the Customer Tag (e.g., NoCOD).
  • Save your changes.

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Testing the Configuration​

Testing for Customers with COD Restricted​

  1. Open Your Online Store

    Access your store's online storefront.

  2. Add Product to Cart

    Add any product to the cart.

  3. Proceed to Checkout

    Enter the Customer Name, Phone Number, and Address details for a customer tagged with

    No COD.

  4. Check COD Visibility

    At checkout, confirm that the COD payment option is not visible.

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Testing for Other Customers​

  1. Open Your Online Store

    Access your store's online storefront.

  2. Add Product to Cart

    Add any product to the cart.

  3. Enter Customer Details

    Enter the name, phone number, and address for a customer without the NoCOD tag.

  4. Check COD Visibility

    At checkout, confirm that the COD payment option is visible.

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Conclusion​

You've successfully configured your Shopify store to hide the COD payment option for specific customers tagged as fraud or NoCOD. This ensures that customers with a history of fraudulent orders will not have access to the COD option.